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Controller grips FAQ

Your Cheat Codes to Common C2 Gripz Queries

Size Matters!
How do I determine what size I need?

Gripz come in small, medium, large, and extra-large. This range of sizes is designed to provide the best gaming experience for all gamers, regardless of hand size or grip style.  

To measure your hand width, simply place your hand on a flat surface with fingers spread apart, and measure the distance from just below your pinky finger straight across to the inside of your thumb.  

 Here are the size ranges in inches and millimeters: 

  • Small: up to 3.1 inches or 78 millimeters 
  • Medium: 3.1 to 3.6 inches or 79 to 91 millimeters 
  • Large: 3.6 to 4.2 inches or 92 to 107 millimeters 
  • Extra Large: 4.2 inches or 108 millimeters and up 
What if I am between sizes?

If your hand width falls between sizes, we recommend choosing the next size up for a more comfortable fit. Find a detailed sizing chart and further information on individual product pages.

Adaptation and Comfort
How long does it take for gamers to acclimate to using Gripz?

When sized correctly, we have received overwhelmingly positive feedback from many users who find the grips comfortable and intuitive. Use our sizing chart to ensure you use the correct size grips. 

According to studies on ergonomics, it can take some time for the body to adapt to using new equipment. This is especially true for gaming controllers, where the hands are doing repetitive movements for an extended time period. In the case of Gripz, beta testing showed that 20 hours of gameplay is required for full assimilation and performance benefits. 

Gameplay and Performance
Will Gripz damage my controller?

Never. They are designed to slide on easily, lock securely in place for the ultimate gaming experience, and slide off when needed without damaging your controller.

Will Gripz impact my game performance?

Yes, for the better! Gripz are scientifically engineered to give you enhanced control, lighting-fast response time, an optimized feel, and increased stamina.

Are Gripz good for handicapped or disabled gamers?

Absolutely. We intentionally conducted beta testing with both abled players and players with disabilities or hand injuries. Gripz controller thumb grips let our disabled testers play with comfort and ease for much longer!

Care and Maintenance
Are Gripz washable?

Yes. Gripz can and should be washed with soap and water to remove dirt and grime. Allow them to fully air dry before reapplying them to your controller. *Note that It is only necessary to clean the outside where oil from your hands collect. If you get water inside the Gripz, they will take longer to dry.

Customer Assurance
Do you offer refunds or exchanges?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, please feel free to contact us within 30 days, and we'll provide you with a full refund once we receive the Gripz in good condition.  

Do Gripz come with a warranty?

Yes, Gripz come with a 1-year warranty against defects in materials and workmanship. If you experience any issues with your Gripz, please contact our customer support team for assistance. 

Additional Support
I don’t see my question here.

No worries! We’re here to help. Our knowledgeable customer service representatives are standing by to answer all of your grips and gaming questions. Contact us today.  

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